1.0.1347 (July 8)

✅ Confirmations Updates
Confirmations are now more detailed and irregular logged times are flagged for easier review. If a logged time is close to the expected time, the confirmation will have blue buttons with Confirm as the primary action. If the times deviate a lot from the expected time, the action buttons will be red with the primary action being “Reject” to emphasize that the time should be reviewed more carefully. Tapping “Reject” opens up the time editing for the Confirmation in case changes are needed. Please still continue to review all Confirmations carefully and in a timely manner to ensure proper payroll.

👮‍♂️ Confirm Times from Shift Details
Now, Confirmations can also be viewed on the guard’s Shift Details screen! Supervisors can see the Confirmations in the context of all the logged times of the shift and can easily reference the Activity Log at the bottom of the screen to easily see what happened when. Tap the pencil icon to edit, or the checkmark to accept the logged time. If the time is earlier or later than expected, red text will be displayed with more details as to exactly how early or late that action was taken.

🕓 Easier Time Editing
We’ve updated the time picker to make it easier to edit times. The date selector is now in a separate section so it’s harder to accidentally select the wrong date. Users can now select any time. If the selection is early or late, warning text will appear in the time picker to give feedback. If the selected time is multiple hours late, the warning text will appear as well as an alert asking the user if they are sure they want to submit the time. Now, we only restrict logged times that are more than 34 hours from the expected time or more than 5 minutes in the future. This will result in an error message so the user can adjust the time. These changes should provide greater flexibility for editing and submitting times, more feedback to the user and prevent errors.

🕓 Submitted Time Updated to the Minute
Now seconds are removed from the submitted times so durations should stop being listed as 1 minute short.

🔔 More Timely Updates
Supervisors will now receive a push notification when anyone on their team is more than 10 minutes late. All team members will now receive a notification when Post Instructions are updated by Support, other Supervisors or Clients.

1.0.1304 iOS /  1.0.1305 Android

Get Alerted of Past Due Team Members
We've updated push notifications to inform you when team members missed clock-ins so you can better manage your team. Tap on the alert to view who is Past Due.

1.0.1250

🕡 Supervisors Must Log Time in Worker

Supervisors trying to log themselves in on the Supervisor app will now be redirected to clock their time in Worker. This is to ensure team visibility and safety since location tracking only occurs in the Worker app. 

• If a Supervisor tries to log in on Worker, a modal will pop up.

• Tap on open App

• This opens the app store. If you have Worker downloaded already, select Open. Otherwise, download the app.

• Continue to your shift and clock in.

🌜Overnight Shifts Now More Visible on Locations!

Now shifts that start on one day and rollover to the next are clearer on the location views of the app. Overnight shifts that end TODAY will be visible under a Yesterday section in your team list on the Location. This should make it easier to view and manage your team.

Feb 26, 2025

1.0.1189

We’ve fixed bugs and made improvements including:

📍Map enhancements – now guards and locations are grouped in the zoomed out view so you can see a count in different regions. Zoom in to view the location of a specific user. Only active guards (shift is in progress and logged from ReelTrak Worker) are visible on the maps.

🗒️ Post Instructions – We now support web links in our post instructions. Any locations with instructions attached to them will automatically require acknowledgement by the guards after they start their shift.

📸 Images should load faster – We’ve improved how we handle images so they should load faster. There may be some delays in this update as users’ devices update.

Jan 23, 2025

1.0.1120

✅ Confirmations have been adjusted to be required when a guard claims a start or end time that is significantly different from the expected time.
This should provide more transparency for unusual time logs and allow Supervisors to confirm the reasons and comments provided give enough information for the payroll team. Please work with your team to ensure enough detail is provided in the comment for payroll accuracy.

⚠️ Completed shifts in the Activity tab now show a warning when times deviate from expected.
This update makes it easier to confirm that times were logged correctly and to investigate shifts that were abnormal. Tapping on the shift will open up the shift details and the reasons for the time difference will be visible in the Activity Log. Please work with your team to ensure enough detail is provided in the comment for payroll accuracy.

⏳ Unended Shifts are now grouped in a separate section of the Activity Tab.
Expand the section to see the unended shifts from the last two days. Tap “Load More” to view month to month.
With this new feature, we recommend only adjusting the shifts starting from this current payroll period and beyond. Unended shifts from the past have already been resolved. Please work with your teams to ensure time is logged correctly in ReelTrak Worker and all shifts are ended to prevent payroll issues.

Dec 17, 2024

1.0.1088

🕚 Edit Time When Logged
Now time can be edited when it is logged. This means that if a user forgot to start their shift, they can adjust the clock to the correct time once they do start. Edits may require Supervisor approval and will be flagged as adjusted in the Confirmations.

📝 Activity Log Now Includes Reasons
If a time is logged as or early or late and requiring additional comment, those details are now visible in the Activity Log of the shift details.

Nov 25, 2024

1.0.1060

✅ Confirmations Updates
Now all on-time shift actions will be auto-confirmed. Supervisors will still get Confirmations if a guard edits their time beyond a 5min grace period from their original or expected logged time. This will dramatically reduce the amount of Confirmations required...by a lot! This means that the Confirmations that do come through require closer attention as only those with irregularities are flagged. Confirmations should be addressed in a timely manner to prevent payroll issues.

🕐 No more waiting on Guard Confirmations
Now, shift times will send to Guard Tracking as soon as a shift has a start and end time logged and the Supervisor has cleared all confirmations for the shift. This means that guards with pending Confirmations for review will no longer hold up time being sent over. Combined with the Confirmations Updates above, this means that most guard shifts should be reflected in Scheduling as soon as a guard ends their shift. 

Please note: if guards do make changes after times have been sent over, they will still require Supervisor confirmation if outside the above mentioned grace period. It is important that guards address all Confirmations in a timely manner to prevent payroll issues.

🍔 Off-duty lunch breaks will now be properly synced
Shifts scheduled with the off-duty meal period option will automatically sync correctly and no longer need to be manually adjusted.

Nov 12, 2024

1.0.925 iOS /1.0.926 Android

We’ve fixed bugs and improved file downloads in shift instructions.

June 6, 2024

1.0.899 iOS/ 1.0.898 Android

We’ve added the ability to create and edit shift instructions, including image and document uploads, to improve team communication and the on-the-ground experience. We’ve also added data privacy information and controls.

May 23, 2024

1.0.752

We’ve made visual updates and increased app stability.

Feb 14, 2024

1.0.491

We’ve made visual updates for a better experience and improved app functionality.

Nov 21, 2023

August 2023 Release

We’ve added push notifications for timely updates, fixed login and time tracking bugs and improved app functionality.

Aug 25, 2023

Initial release 🎉

Features include:

• View, edit and approve time for those working on your show

• See past and upcoming shifts

Aug 15, 2023